Tryit.lk Return Policy

At tryit.lk, we strive to ensure your complete satisfaction with every purchase. We understand that sometimes returns are necessary, and we aim to make the process as simple and convenient as possible.  

1. Eligibility for Returns:

  • Damaged or Defective Items: If you receive a product that is damaged or defective upon arrival, you are eligible for a full refund or replacement.
  • Incorrect Items: If you receive an item that is different from what you ordered, we will arrange for a return and send you the correct item, or provide a full refund.
  • Change of Mind (Subject to Conditions): Certain products may be eligible for returns due to a change of mind, provided they are in their original, unopened, and unused condition, with all original packaging and tags intact. This will vary depending on the product category.
    • Non-Returnable Items: Certain items, such as perishable goods, personalized items, hygiene products (e.g., underwear, cosmetics), and digital downloads, are generally non-returnable for hygiene or other reasons. These items will be clearly marked on their product pages.
  • Return time frame: Customers must initiate a return within 7 days of receiving the item.

2. Return Process:

  • Initiate a Return: To initiate a return, please contact our customer support team via [email address/phone number/online contact form] with your order number, a clear description of the issue, and, if possible, photos of the damaged or incorrect item.
  • Return Authorization: Our customer support team will review your request and provide you with a Return Authorization (RA) number and instructions for returning the item.  
  • Packaging and Shipping: Please securely package the item in its original packaging (if available) and include the RA number on the package. You are responsible for the return shipping costs, unless the return is due to our error (damaged, defective, or incorrect item).
  • Inspection and Processing: Once we receive the returned item, our team will inspect it to ensure it meets our return criteria. We will then process your refund or replacement within [number] business days.  
  • Refund Method: Refunds will be issued to the original payment method used for the purchase.

3. Conditions for Returns:

  • The item must be in its original condition, with all original packaging, tags, and accessories intact.
  • The item must not show signs of use, damage, or alteration, unless it was received in a damaged or defective state.
  • Proof of purchase (order confirmation or invoice) is required for all returns.

4. Exceptions:

  • Sale or discounted items may have different return policies, which will be specified on the product page.
  • Electronic items may have specific warranty and return policies from the manufacturer, which will be provided with the product.

5. Customer Support:

  • For any questions or concerns regarding our return policy, please contact our customer support team at [email address/phone number].

Key Considerations Inspired by Kapruka:

  • Clear Communication: Like Kapruka, tryit.lk emphasizes clear and concise communication throughout the return process.
  • Customer Service Focus: both companies place a high priority on customer service.
  • Item Specifics: Like Kapruka, tryit.lk must consider item specifics. Perishable goods, and other items that cannot be resold for sanitary reasons, should be non-returnable.
  • Time limitations: A clear time limitation is set for returns.

Important Notes:

  • This return policy is subject to change without prior notice.
  • tryit.lk reserves the right to refuse any return that does not comply with our policy.

Need help?

Contact us at [email protected] for questions related to refunds and returns.